Privacy Policy

Leanne Perrin Mental Health Services ("we," "our," or "the practice") is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Health Information Protection Act (PHIPA), as well as applicable provincial privacy legislation in Saskatchewan and Alberta.

Information Collection

We collect personal and health information that is necessary to provide you with safe, effective therapeutic services. This may include:

• •Contact information (name, email address, phone number, mailing address)
• •Date of birth and demographic information
• •Health history and presenting concerns provided through intake forms
• •Emergency contact information
• •Insurance and billing information, where applicable
• •Clinical notes and treatment records created during the course of therapy
• •Referral information from other healthcare providers, with your consent

How Information is Used

Your personal and health information is used solely for the purposes of:

• •Providing therapeutic assessment, treatment planning, and ongoing care
• •Communicating with you about appointments, treatment updates, and follow-up care
• •Processing billing and insurance claims
• •Coordinating care with other healthcare providers, with your written consent
• •Meeting legal and regulatory obligations

We will not use or disclose your information for any purpose beyond what is described here without your explicit consent, except where required by law.

Confidentiality & Security

Protecting the confidentiality of your information is a core professional and legal obligation. We maintain safeguards that comply with PHIPA, PIPEDA, and applicable provincial regulations, including:

• •Encrypted storage for all electronic health records and client files
• •Secure, password-protected systems for all digital communications
• •Strict access controls limiting information access to authorized personnel only
• •Retention and disposal of records in accordance with professional regulatory requirements

Confidentiality may only be broken in limited circumstances required by law, such as imminent risk of harm to yourself or others, suspected abuse or neglect of a child or vulnerable person, or a court order.

Telehealth Privacy

All telehealth sessions are conducted using secure, encrypted video platforms that meet Canadian healthcare privacy standards. To help protect your privacy during remote sessions:

• •Sessions are delivered through end-to-end encrypted video conferencing technology
• •Sessions are not recorded unless you provide explicit written consent
• •You are encouraged to participate from a private, quiet location where you feel comfortable
• •A secure, unique meeting link is generated for each session

Your Rights

Under PIPEDA and PHIPA, you have the right to:

• •Access your personal and health information held by the practice
• •Request correction of any inaccurate or incomplete information in your file
• •Request deletion of your personal information, subject to legal and regulatory retention requirements
• •Withdraw consent for the collection, use, or disclosure of your information at any time, understanding this may affect our ability to provide services
• •File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Cookies & Analytics

Our website may use basic analytics tools to understand how visitors interact with the site. This data helps us improve the user experience and does not include any personally identifiable health information. Specifically:

• •We may collect anonymized data such as page views, visit duration, and general geographic region
• •No clinical or health information is collected through the website
• •Essential cookies may be used to ensure the website functions correctly
• •You can manage cookie preferences through your browser settings

Third-Party Services

We use a limited number of third-party services to operate this website and communicate with clients. These include:

• •Vercel - Website hosting and delivery. Vercel processes basic server logs but does not have access to any client health information.
• •Email service - Used for appointment scheduling and general communication. Sensitive health information is not shared via unencrypted email.

We take reasonable steps to ensure that any third-party service providers we work with maintain appropriate privacy and security practices. No client health records are stored on or transmitted through third-party website services.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is being handled, please contact:

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy. If significant changes are made, we will make reasonable efforts to notify current clients directly.